Terms and Conditions

The following "Terms and Conditions" is set to govern the use of and purchase of products and services from Blue Dragon Tours website (hereinafter referred to as Site, We, Us, Our). This is subject to change without notice to be suitable with local regulations and laws at the temporary time. Accordingly, we highly recommend you to check it to update our the information regularly.

You agree to use the Site for lawful purposes. If you plan to or are committing any deeds that may hamper or affect the performance of the website, or transmit contents that are harmful, abusive, vulgar, discriminative, hateful, you must leave immediately.

1. Privacy Policy:

We respect and are committed to protecting the privacy of our website visitors. By using this website and/or purchasing the services offered on our website, you agree that you have read and accepted the following conditions of our privacy statement.

a - Collection of information: We will collect, store and use the following kinds of personal data: information that is required to complete your tour booking such as your name, date of birth and date of arrival in Vietnam. Your contact information such as email and phone will also be collected if you choose to proceed with the booking or decide to sign up for our newsletter.

b - Use of information: Personal data submitted on this website will be used to reserve portions of the tour such as air ticket, train ticket, hotel rooms and other services where necessary. We use your contact information only when it becomes important for us to contact you regarding our Site, new services and promotions which we think you will find relevant and valuable. If you would like to stop this service, you can choose to unsubscribe from our newsletter by emailing us: [email protected]

c - Link to third party websites: This site contains link to third party website and we are not responsible for the privacy policy or contents of such website.

d - Cookies: Our site enables the use of cookies and use this information to help diagnose problems with our server and administer our site. We also gather broad demographic information to help us improve our website quality and performance.

e - Policy amendments:  We reserve the rights to update or amend this privacy policy anytime by posting a new version on our website. You should check this page occasionally to ensure you are aware of these changes.    

f - Updating information:  Please let us know if the personal information which we hold about you needs to be corrected or updated. Changing of names on visa document, train tickets or flight tickets can be time consuming and costly so we suggest you to contact us immediately after spotting any inaccuracy. 

2. Security:

We use the highest possible security measures to protect your information and the use of our website. These include Norton Secured and McAfee Secure and they are updated on a regular basis to optimize the safety and security of this site.

3. Copyright:

Unless otherwise stated, all materials appearing on this Site are copyrights and trademarks owned by Blue Dragon Tours. No right, title or interest in any downloaded materials will be transferred to you nor is any web user allowed to reproduce, publish, distribute, display, exploit in any way for commercial purpose.

4. The Contract:

A contract will be signed once you proceed successfully with our booking procedure including accepting our itinerary or proposal, and paying the deposit.

We reserve the right to terminate the contract in case:

- Customer's behavior, manner or action cause offence to our company, our site or other partners.
- Unpredicted conditions of weather, natural disasters and spreading diseases take place in the area that you plan to visit. In this case, we will contact you for further information.

5. Payment:

To ensure that both parties will fulfill their obligations, we propose some detailed conditions for payment as follows:

a - Deposit: A non refundable deposit of 20 to 30% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive a confirmation documents or vouchers within 24 hours from the time we receive your deposit.

b - Final Payment: Full payment should be made at least 2 weeks prior to your arrival in Vietnam. Payment on arrival is applied for special cases only, whose total value of the tour is less than USD 500 and both parties have written agreement on this.

Please expect to pay in cash or credit card with 3,2% of transferring fee.

c - Cancellation and refunds: 

Cancellation fees of booking are levied on all local suppliers as hotels, carriers and other contractors, each of whom applies their own cancellation policy.

In case of cancellation, clients will be charged as follow:

• More than 45 days prior to trip departure. No charge.
• 30 - 45 days before arrival:    10% charge.
• 15 - 29 days before arrival:    40% charge.
• 7 - 14 days before arrival:      60% charge.
• Within 7 days before arrival:   100% charge.

No refunds or exchanges can be made while the tour in ongoing. If you do not use any of the service, no compensation will be given for the unused portion of the tour.

6. Alternatives:

Whilst we manage to reserve all the proposed services for our clients, we reserves the right to make changes of equivelant services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible.  

7. Disclaimers:

From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Our Team

Have a question? Call Us:

+84-(969)-606-606